We want you to love your jewels! But we understand that sometimes life happens. To exchange an item please email email@example.com to request a return form. We will not accept returns without a return form. Exchanges are accepted within 2 weeks upon receipt of product. Exchanges must be in original packaging, accompanied with copy of original receipt and in perfect condition. All sales final on custom, personalized, and one of kind pieces. CLP accepts exchanges for items purchased directly from clpjewelry.com. If you have purchased your piece from a retailer you must contact that retailer. If your jewels are defective, please email firstname.lastname@example.org for return instructions, we will assess and repair damages.